Last Updated On: 02 October 2025 Effective Date: 02 October 2025
This Privacy Policy describes the policies of Sea-Air Clearing (Pty) Ltd (“we,” “us,” or “our”) on the collection, use, and disclosure of your information that we collect when you use our website, https://customsclearancesa.co.za/ (the “Service”).
By accessing or using the Service, you are consenting to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not consent, please do not access or use the Service.
We may modify this Privacy Policy at any time without prior notice to you. The revised Policy will be effective 180 days after it is posted on the Service. Your continued access or use of the Service after this time will constitute your acceptance of the revised Privacy Policy. We recommend that you periodically review this page.
Our Contact Details (Information Officer):
- Entity: Sea-Air Clearing (Pty) Ltd
- Address: 91 Nellie Road Norwood, Johannesburg, 2192 South Africa, Gauteng, 2193
- Email: info@sea-air.co.za
- Phone: +27 87 625 9212
Information We Collect and How We Use It
We will collect and process the following categories of personal information about you for the purposes listed below:
1. Information We Collect
- Identifiers: Name, Email address, Mobile number.
- Technical Data: IP address, browser user agent string.
- User Content: Uploaded images, and documents submitted via the quote request form.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Support & Administration: To provide customer support, manage customer orders, and for general administrative information.
- Quote Fulfillment: To process and respond to quote requests, which includes reviewing documents and data you upload through our forms.
- Spam & Security: To help with spam detection, to ensure the security of our Service, and to enforce our terms and agreements.
- Analytics: For analyzing website traffic and user behavior to improve our services (Note: This may involve sharing data with third-party analytics providers, as detailed below).
If we wish to use your information for any other purpose, we will ask for your consent and will use your information only upon receiving your consent, unless we are required to do otherwise by law (e.g., under South Africa’s POPIA).
Quote Request Form and Uploaded Documents
Our website includes a form for clients to request a quote. When you use this form, we collect the information you provide, which may include:
- Your Name, Email, and Mobile number.
- Documents (e.g., invoices, packing lists, other relevant files) you upload.
This information and the uploaded documents are stored on our website’s server for the purpose of preparing and communicating the requested quote. Documents are treated as confidential and will only be used for the purpose for which you provided them.
Cookies and Tracking Technologies
Cookies
If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices:
- Login cookies last for two days.
- Screen options cookies last for a year.
- If you select “Remember Me”, your login will persist for two weeks.
- If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Further Details
To learn more about how we use cookies and other tracking technologies, and your choices in relation to them, please refer to our separate Cookie Policy at: https://customsclearancesa.co.za/cookie-policy/
Embedded Content from Other Websites and Third-Party Links
Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These external websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction if you have an account and are logged in to that external website.
Our Service may also contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
How We Share Your Information
We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:
- Analytics: We share anonymized or aggregated data with analytics providers to help us improve our Service.
- Password Resets: If you request a password reset, your IP address will be included in the reset email.
- Legal & Security Compliance: We may disclose your personal information:
- To comply with applicable law, regulation, court order, or other legal process (e.g., as required by POPIA or other South African law).
- To enforce your agreements with us, including this Privacy Policy.
- To respond to claims that your use of the Service violates any third-party rights.
- Business Transfers: If the Service or our company is merged with or acquired by another company, your information will be one of the assets that is transferred to the new owner.
We require any third parties to whom we transfer your personal information to use it only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.
Retention Of Your Information
We will retain your personal information with us for 90 days to 2 years after user accounts remain idle or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy, including comment metadata.
We may need to retain certain information for longer periods for administrative, legal, or security purposes, such as record-keeping/reporting in accordance with applicable South African law, or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.
Your Rights (In line with POPIA)
Depending on the law that applies (such as POPIA in South Africa), you may have the following rights over your data:
- Right of Access: You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.
- Right to Rectification/Erasure: You can ask us to rectify or erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
- Right to Restrict or Object: You can restrict or object to the active processing of your data, or object to direct marketing communications.
- Right to Data Portability: You can ask us to share (port) your personal information to another entity.
- Right to Withdraw Consent: You have the right to withdraw any consent you previously provided to us to process your data.
- Right to Lodge a Complaint: You have the right to lodge a complaint with the relevant statutory authority (e.g., the Information Regulator in South Africa).
To exercise these rights, please contact us at info@sea-air.co.za. We will respond to your request in accordance with applicable law.
Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.
Security
The security of your information is important to us, and we will use reasonable security measures to prevent the loss, misuse, or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security. Consequently, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.
Privacy Policy generated with reference to general web standards and CookieYes.